What does it take to run Central Florida’s premier sports and live entertainment venue? Lecturer Brian Avery’s Hospitality/Event Risk Management class found out during an exclusive tour of the Amway Center on Nov. 19. Phil Hastings, director of arena operations for the Orlando Magic, served as their guide, providing a front of house and back of house tour as well as a one hour Q&A session. The students also watched the team’s pre-game shoot around and cheered them on later at the game against the Los Angeles Clippers.
Hastings gave Rosen College students an inside look at the inner workings of the multifaceted facility and their risk management strategy, a critical aspect of venue operations. Through this unique experience, the students saw the concepts they learned in class come to life.
“The goal was to show the students that quality event locations incorporate risk management policies and procedures into everyday operations policies and procedures– they are never separate if you intend for them to work,” said Avery. “Some of the concepts I discuss in class seem far-fetched… that is until you see them in place, being used and working.”
It is vital that we get these students out into real work environments to see how the subjects they are learning are applied in our industry. Concepts like risk management can be a lot to learn in a classroom setting and some important details can get lost in a sea of information. Seeing policies and procedures set in place in a large venue like the Amway Center shows students just how important this knowledge is to their future success. These students will soon be the leaders of the hospitality industry and it is the duty of event professionals to educate these students by sharing their knowledge and experience.